My garage door does not open or opens only a few inches and then stops.
Most likely you have a broken spring. This is a common repair that affects all garage doors, normally when they have been in use for 8-10 years. Due to the extreme tension and risk of personal injury or property damage associated with this repair, we recommend having only a qualified garage door technician perform this repair.
When I try to close my door, it goes down a couple of inches and then the light bulbs flash.
The sensor eyes, located near the bottom of the vertical track, are out of alignment or there is something blocking the sensor eyes. In order for the door to function properly, the sensor must detect two solid LED lights. Remove any objects that are in the travel path of the door. If the door still does not close, the sensor is either misaligned or inoperative which will require adjustment or replacement.
When I enter my code into the keypad, nothing happens.
Most keypads are not hard-wired for power. Rather, they are powered by a nine-volt battery. If you change the battery and the keypad still doesn’t work, the logic board in the keypad could be bad which would require replacing the logic board or the entire keypad.
What is the difference between extension and torsion springs?
Torsion springs are not fully stretched the way extension springs are when the door functions. Torsion springs are stronger and last longer. Torsion springs cost more, but usually last between 15,000 and 20,000 cycles, whereas extension springs last up to 10,000 cycles.
Why should I have an insulated door?
Unless you have a stand-alone garage, the seasonal temperature changes in your garage will affect the temperature in the adjacent rooms of your home. An insulated garage door will help maintain stable temperatures by keeping out the summer heat and winter cold. You’ll likely see an improvement in your heating and cooling bills with an insulated door. The energy savings usually exceed the additional cost of an insulated door.
Why does my garage door instantly reverse after touching the floor?
The close limit switch is set too high and needs to be adjusted.
Why doesn’t my garage door work as well in the winter?
Cold weather may cause the rollers to get stiff, which directly affects the door operation. Lubricating the rollers and adjusting the sensitivity will help the door function properly.
When I press the button to operate my garage door, nothing happens.
More than likely, vibrations in the normal operation of the garage door has caused a wire connection to come loose or a circuit board in the system has failed. Our technicians can quickly assess the problem and make the necessary repairs to get your door operational again.
My garage door is sitting crooked or is jammed.
Garage doors are balanced with a specific amount of tension which is achieved through the use of springs and cables. If the balance is not properly set or, through normal operation, the door gets out of adjustment, you’ll end up with a crooked or jammed door. Your garage door needs to be inspected, rebalanced, lubricated, and tested for safe operation. Doors out of balance may fall out of the support track and cause serious personal injury or property damage. This repair should only be done by a qualified garage door service technician.
When I push the button, my garage door operator sounds like it is working but the garage door doesn’t move.
You may have a stripped gear in the garage door operator. Most common brands of garage door operators use some type of gear system to lift the door. Over time, these gears wear out. If the door is improperly balanced, that can cause the gears to wear even faster. Gear replacements are inexpensive repairs and should always be combined with a complete evaluation and service of the garage door system.
My garage door is stuck in the open position. I push the remote, but the door does not move or moves only a short distance and then reverses.
This is often a problem with the sensor eyes that protect the door from closing when a person or object is in the travel path of the garage door. Sensor eyes can become damaged or misaligned by pets, tools, or objects left near the garage door track. Replacement sensors are available for most brands of garage door openers and are stock items for all our service technicians.
My garage door was hit by a car.
Unfortunately, this is a frequent occurrence. We recommend a full inspection of your garage door system to determine the extent of damage to your door. If door panels have been damaged, it may be more cost-effective to replace only those damaged sections. As qualified garage door installers, we have access to the product lines of many manufacturers and may be able to match your existing door to minimize your repair costs.
What people are saying!
I recently had a new door installed. When I called the women on the phone was more than helpful! Couldn’t ask for better service. A technician came out to complete the install on time and the service was great, I would definitely recommend this to one of my friends or family. If I could put ten stars I would.