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Family Owned & Operated for 20years | Trusted Local Professionals | Same Day Service 24/7 - (864) 282-8611 payment-icons

Who we are

About our company


We are Tim and Jennifer Kay and we started Access Garage Door in 1998 to fill a real need for homeowners. We saw that the garage door businesses at that time focused attention on new construction and commercial work and showed little concern for the unique needs of the residential homeowner. We personally experienced the challenges of being at the end of the line and the feeling that we were at the mercy of the supplier’s schedule and pricing structure. We decided to do something to improve that situation.

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We started our company with a list of ideas that would help resolve the homeowner’s garage door installation and service dilemma:

  • 24/7 access to a real person on the phone. We are there to answer your questions and to respond to emergency service requests.
  • Same day service to accommodate the customer’s schedule. In many cases, we can respond within an hour. We promise to be on site within the hour of the appointment.
  • Transparent pricing—available over the phone or at the jobsite. We don’t want surprises and we know our customers don’t either. You’ll know the total cost before we begin work
  • Well-trained, respectable and honest service technicians. Our technicians are often invited into your home and may have contact with your family. Our technicians are not only garage door professionals, they are carefully screened so you’ll feel comfortable and safe, with full confidence in the quality of work they’ll perform.
  • Proper follow through after the work is completed. Before our technicians leave your home, they will show you all the work they accomplished. They will provide all available warranties and leave with you a hotline phone number where you can get answers to any follow-up questions that arise. You’ll also have our names and numbers as the owners of the company so you can contact us directly with any concerns you have.

With these founding principles as our guide, our business volume grew tremendously. But so did our desire to do even better by our customers. Our company growth and the volume of our business brought about these additional improvements in our service and commitment to you:

  • Improved inventory control: Our goal is get the job done right on the first visit. Our repair trucks are well stocked with the parts and tools needed for the job, helping to keep our prices low and showing our respect for your time.
  • Expanded product offerings: We have access to all major garage door parts suppliers and manufacturers. This better ensures we can handle all of your repair needs and gives you more design choices to get just the right garage door for your home.
  • Transparent pricing—available over the phone or at the jobsite. We don’t want surprises and we know our customers don’t either. You’ll know the total cost before we begin work
  • Upgraded information system: This ensures accuracy in our inventory management, provides for faster transactions and improves information processing for our customers.
  • Installed GPS tracking in our repair vehicles: This gives us the ability to “see” where all of our technicians are at any given moment. It helps us get to your appointment on time and has actually improved our driver safety as well.
  • Created an effective web presence: We know today’s customers rely on the internet for education and product selections. We encourage you to check out our website for product information and to see what our customers have to say about our services.

We are very proud of this local company we’ve built. And we’re confident you’ll find that we have the best local garage door professionals. The job will be done right and you’ll enjoy personable consideration and friendly service from our entire crew. Our commitment to you is the same today as it was when we started our company:

  • Treat everyone like you would treat family and friends.
  • Do your best at everything you do. Perfection is our goal.
  • Be open and honest in price and promises.
  • Under promise and over perform.
  • Show pride in your work.

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